Professional

I turn complex needs into practical results.

I look beyond the task I was given to understand the result that is actually needed—then use data, process improvement, automation, and practical tools to help get there.

My career has crossed technical support, operations, financial analysis, process and change management, reporting, and data analysis. The common thread is solving problems, improving how work gets done, and giving people better information for making decisions.

See selected work Contact & next steps

How I work

The request is the starting point. The result is the goal.

Not every request arrives fully vetted against the underlying need. I try to understand what the work is meant to accomplish, identify what would make the result genuinely useful, and build toward that—not simply complete the instructions as written. That can mean solving the immediate problem, improving the process around it, automating repetitive work, or creating reporting that helps management see progress and decide what needs attention.

Working strengths

Problem solvingUnderstanding the need behind the request and working toward the outcome that actually solves it.

Data & analysisFinding patterns, exceptions, relationships, and the information needed to make better decisions.

Automation & toolsBuilding practical solutions that reduce manual effort, organize information, and make recurring work easier.

Management visibilityCreating dashboards and reporting that make project status, risk, exceptions, and areas needing attention easier to see.

Process improvementLooking beyond an individual task for opportunities to improve the larger workflow around it.

Selected impact

Results that made the work better.

Examples from roles across data analysis, reporting, automation, process improvement, change management, and technical operations.

25%

Time recovered through automation

Automated a demanding change-management workflow that had required simultaneous coordination across chat and conference calls, freeing roughly a quarter of my time for other work and additional automation projects.

Capital One · Change Management

67% → 80%

Improved first-contact resolution

Identified the largest contributors to lost first-contact resolution and helped address them through targeted staff training, increasing the measure from 67% to 80%.

Nokia · Operations

100s

Spreadsheets turned into usable data

Built an Excel VBA scraper that extracted key historical information from hundreds of spreadsheets so it could be loaded into a database and used in Tableau reporting.

Capital One · Network Reporting

RYG

Management visibility at a glance

Enhanced a robust dashboard with red-yellow-green project status, drill-down information, optional graphs, and key data so management could quickly identify areas requiring attention.

Capital One · Data Analysis

Career path

Experience across technology, operations & data.

A career that has evolved with the work—from hands-on technical roles to process leadership, reporting, automation, and data analysis.

2023–2024Data Analyst ICapital One

2018–2023Network Reporting AnalystCapital One

2016–2018Change Management CoordinatorCapital One

2004–2015Financial Analysis / Problem & Change CoordinationIBM Global Services

1999–2004Systems Administration / Process Improvement / OperationsNokia

1994–1999Technical Support / Systems EngineeringITSS & CompuCom

Tools & capabilities

Technical enough to build it. Analytical enough to know why.

Excel / VBASQLSnowflakePostgreSQLTableauPythonJiraConfluenceSharePointAWSAzureGoogle CloudServiceNowGitHubTerraform

Résumé & documents

The formal version.

For the complete chronology, education, certifications, and additional details, my résumé provides the traditional view of my experience.

RESUME Public résumé A web-safe version with professional history, education, skills, and certifications. View / download résumé

Contact

Interested in working together?

Use the contact information or links I add here to get in touch about professional opportunities, projects, or collaboration.

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